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The mental health damage and the sensation of being short changed on people living in apartments is an ongoing topic within the defects industry. From the apartment owners, the legal experts and the specialist engineers, everyone is talking about the moral injury to strata owners.  

Over the past 2 years, while working alongside Mascot Towers, there were countless examples of mentally frustrated apartment owners who were constantly and continuously being agitated while the end of their second year was looming. 

While this example may seem a little exaggerated or extreme, the case is similar for all sorts of apartment owners facing defects in their residences.

There’s a much-shared opinion that the remediation industry only cares about the profit, while the customers are left to take care of the staggering costs. Our experience is far from this myth. The reality is quite different from this rumor.

What is faced by the residents compels the industry experts to investigate further and find a solution or resolution for the problems faced by the owners, they go the extra mile to support the cause.

The ups and downs endured by owner corporations have become quite apparent and obvious in our industry and this helps push our industry to deliver consistently. 

Coming back to the original question, are apartment owners short changed due to defects? For this, I’ll refer to the management of Mascot Towers. 

They showed great acknowledgment and goodwill when faced with such challenges. These astounding  owners help our industry stay committed to resolving these defects and issues.  

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